General
Configure workspace name, logo, and domain settings.
Customise the workspace.
IT
URL identifier for your workspace. Changing it will redirect old URLs automatically.
Workspace identifier for use with the API.
Purpose of this workspace, and the type of requests that should be directed to it by our team.
Settings
Workspace-level access and routing rules.
Private workspace
Only accessible by workspace members.
Customer portal
Allow this workspace's customers to respond to questions in the customer portal.
Direct messages
Allow this workspace's customers to respond to questions in Slack DMs.
Assignee options
Configure who can be an assignee for tickets in this workspace.
Admin approvals
Workspace Admins to approve invites on behalf of other users.